Fulfillment and Return Policies

RETURNS

No returns allowed on any FINAL SALE items, except for if flaws in workmanship are found. In the event that you are not 100% satisfied with any item you purchase, we accept returns on any item (other than FINAL SALE) . This applies to any product shipped with defects in craftsmanship or material.. Please contact cindy@pacificcolor.com to approve a return. We reserve the right to deny refund to sender without prior return approval. Only unworn items will be accepted for returns within 30 days of when item was delivered to you. We will not be accepting any returns, exchanges, or refunds on any of our face masks, due to the nature of the spread of COVID-19.

RETURNING FOR A REFUND: PROCESS

Any returned item must be in its original condition. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow for a period of up to 14 days for us to process the refund.

RETURN SHIPPING

To return your product for refund, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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